Member News

Job Title: Membership Manager (Interim)

Job Type: Short-term Contract

Location: Hybrid and flexible

 Job Summary:

We are seeking a skilled and experienced Membership Manager to join the British Chamber of Commerce Dubai on an interim basis (maternity leave cover). The Membership Manager will be responsible for the efficient management and care of our client and member database, as well as providing excellent customer service and support to our members. Proficiency in Excel and CRM systems is essential for this role, along with the ability to confidently communicate with members and handle any inquiries or issues that may arise. Event experience is preferable, and the successful candidate should be comfortable working in a hybrid environment.

Responsibilities:

- Manage and maintain the client and member database, ensuring accurate and up-to-date information at all times

- Respond to member inquiries and provide exceptional customer service, resolving any issues or concerns promptly and professionally

- Coordinate membership renewals, including sending reminders and processing payments

- Collaborate with cross-functional teams to develop and implement strategies to increase membership engagement and retention

- Assist in the planning and execution of events, including member networking events, conferences, and workshops

- Generate reports and analyse membership data to identify trends and opportunities for improvement

- Stay up-to-date with industry trends and best practices in membership management and customer service

Requirements:

- Previous experience in membership management or client caretaking roles

- Proficiency in Microsoft Excel and CRM systems

- Excellent interpersonal and communication skills, with the ability to confidently speak directly to members

- Strong attention to detail and organisational skills

- Ability to work independently and collaboratively in a hybrid working environment

If you are a highly motivated and organised individual with experience in membership or client management and a passion for delivering exceptional customer service, we would love to hear from you. Please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.

Start date is September. 

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