Keeping your business travellers safe

Date Posted:Tue, 2nd Jul 2024

Keeping your business travellers safe

Organisations have a duty of care to their staff when they travel for business.


This means ensuring travellers have access to necessary information and resources to keep their trips safe and secure. Having robust business continuity plans and risk management policies is essential to manage those risks that pose a threat to the safety and security of their people while travelling.

Reed & Mackay clients benefit from 24/7, year-round access to worldwide incident alerts that could affect travel plans and traveller safety. 

A unique travel risk platform

Our proprietary technology, R&M/Protect, is a unique travel risk platform powered by Crisis24. It allows clients to view the exact location of their travellers on an interactive risk map and send messages to those in specific regions.

The in-house Incident Management Unit (IMU) continuously updates clients on incidents. For instance, following the recent Bondi Junction attack in Sydney, clients received alerts early in the morning and updates throughout the day. The team also contacted travellers in Sydney to check their safety and offer assistance.

“Having an in-house IMU means clients who have signed up for our alerts are always connected,” says Sales Manager Ryan Quinn. “Our incident response is not outsourced, ensuring dedicated monitoring of anything that could affect clients’ travel plans, which is crucial in today’s geopolitical landscape.”

When an incident occurs, the IMU team verifies the information by at least two sources and contacts consultants and clients directly to provide them with useful and practical advice. This means clients are always kept informed and updated wherever they are in the world and are provided with comprehensive and thorough alternatives, ensuring they always get to where they need to be.

The IMU team verifies the information by at least two sources to provide accurate information 24/7. Here are some examples of the challenging events we have managed:

Extreme weather events

Extreme weather events have also become more frequent and greatly affect traveller mobility. We saw this with the recent floods in Dubai, when the heaviest storms for 75 years and the subsequent flash floods hit, a rare occurrence in the emirate state. 

This led to hundreds of flights being grounded and thousands of travellers stranded. As soon as Reed & Mackay received the weather forecast by partner World Aware before it occurred, the Incident Management Unit informed our Operations team to share the news with our clients, after which they could help rearrange any travel.

Regular communication was provided as the storm and floods progressed, meaning clients always knew what was happening.

Natural disasters

Last year, Turkey and Syria were hit by devastating earthquakes. 

“While no clients had travelled there at the time, there was a lot of disruption to flights to Istanbul,” Quinn explains. “IMU monitored if any clients were affected by the disruption. This incident occurred over the weekend. 

Whereas we would usually alert our operations desks during the week to contact the client and travellers, IMU contacts travellers directly over the weekend and any itinerary changes are then handled by our ETS.”

Geopolitical events

When the devastating events in Israel and Gaza began, clients understandably wanted to know if they had any of their travellers already there or due to go in the next few weeks.

“Clients also wanted to be kept informed which travellers they had in the whole Middle East region,” Quinn adds. “As soon as we had any updates, we contacted everybody we could to ensure someone was getting in touch with the traveller. Thankfully we received responses from everyone travelling.

Reed & Mackay can support organisations of all sizes with tailored solutions, including getting travellers to their destinations should there be flight cancellations or delays. 

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